M1 Biz Fonecare+

This promotion is only valid till 31 August 2024.

1. PROGRAM AND SERVICE SUMMARY
1.1 The M1 Biz Fonecare+ programs include:

the ability to request:

a. a Like Mobile Device in exchange for your Registered Device if your Registered Device is in your possession (a Swap) by paying a Swap Fee; or

b. a Like Mobile Device if your Registered Device is not in your possession (a Replacement) by paying a Replacement Fee; and

2. the ability during the Upgrade Eligibility Period to return your Registered Device to M1 to upgrade to another Eligible Device in accordance with clause 9.2 (an Upgrade).

(M1 Biz Fonecare+ is each, a Program, and together, the Programs).

2. PLAN

2.1 The Programs are offered on a monthly basis (Plan).

2.2 The Programs are supported by NEW Asurion Singapore Pte Ltd (CRN 201217148R), as a service provider of M1 (M1 Biz Fonecare+ Provider).

2.3 M1 has the discretion to not offer all or any part of the Programs, Services, and/or Plan at all times.

3. ENROLMENT

3.1 Eligibility Criteria – In order to apply for enrolment for a Program for an Eligible Device you must:

1. be an individual subscriber to an M1 postpaid mobile plan (your Mobile Plan) together with that Eligible Device; and
2. not have an Ineligible ID.

3.2 Sign up/Recontract on the 36 months plan that is eligible with the program

1. mysime90
2. mysime118

3.2 Rejection of enrolment

M1 reserves the right to reject your application for any Program. You will be informed of such rejection by SMS, telephone or email within 7 working days from the time of application. You agree that M1 may use the contact details which you provided to M1 for your Mobile Plan for such purpose.

M1 has the right to reject your application if: (i) any of the eligibility criteria in clause 3.1 are not met; (ii) you have previously been rejected or terminated from a Program or any service similar to the Programs; or (iii) for any reason whatsoever or howsoever arising or no reason in its discretion.

3.3 Enrolment condition

1 . You may enrol for a Program for multiple Eligible Devices (each with a separate Agreement, mobile phone number and Mobile Plan) but you must pay the appropriate Monthly Fee (as defined in clause 4.1) for each Eligible Device.

2. Post Purchase Application – If you make a Post Purchase Application, the following additional conditions may apply:

a. You will not be enrolled in a Program for your Eligible Device if your Eligible Device has not undergone a physical verification to be in Good Working Condition by a M1 sales representative;
b. You must present proof of your purchase of the Eligible Device when requested by M1; and
c. M1 must be able to verify that the Eligible Device is active on M1’s network.

3. Notwithstanding anything in these Terms, M1 has the right at any time to terminate your enrolment if M1 discovers that your Device is reported as lost or stolen with the Singapore Police Force.

4. FEES

4.1 Swap Service Request & Delivery Fee – For each request for a Swap permitted under these Terms (a Service Request) you will either pay:

• the Swap Fee if the Registered Device is in your possession and you request a Swap; or
• the Swap Fee if the Registered Device is not in your possession and you request a Swap.

4.2 The Service Request Fee is based on the tier set out in the table below applicable for your Registered Device (“Tier”):

Service Request Fee

Swap Delivery Schedule

*Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched with M1.
~Calculated from your Start Date.

4.3 Incorrect Device - In the event that the Device claimed to be the Registered Device for the purpose of a Swap is not the Registered Device, you must pay the Swap Fee.

4.4 Screen repair Service Request Fee

For each request for a Swap permitted under these Terms (a Service Request) you will either pay:

• the Swap Fee if the Registered Device is in your possession and you request a Swap; or
• the Swap Fee if the Registered Device is not in your possession and you request a Swap.
   

4.5 The Screen Repair Service Request Fee is based on the tier set out in the table below applicable for your Registered Device (“Tier”):

Service Request Fee

Note: Each Screen Repair comes with free 12 months warranty against manufacturer defects on the screen that starts from the date of return of your mobile phone.

Delivery Schedule

5. SERVICE REQUEST

5.1 Service Request – You may make a Service Request by submitting service request form to bizfonecare@asurion.com / screenrepair_M1@asurion.com

5.2 Conditions – The M1 Biz Fonecare+ Contact Centre will only accept Service Requests if:

      1. the IMEI of the Registered Device, subscriber’s name, mobile phone number and NRIC under which the account is active are correct and correspond with the information you give at the time of enrolment in the Program;

     2. your Subscription and your Mobile Plan remain active as at the time of the Service Request and your Registered Device was active on M1’s network before the time of the Service Request;

    3. you provide any additional information, including any declarations or acknowledgements, as reasonably requested by us. M1 Biz Fonecare+ Pro Provider have the sole discretion to reject any Service Request if the information provided by you is suspected or proven to be false, incomplete or of fraudulent nature, even after the Service Request has been accepted;

   4. you do not have another Service Request pending or unfulfilled under any Agreement;

   5. we have no reasonable belief that you have transferred, retailed, sold, or hired your Registered Device to another person;

   6. the Service Request is not for a Device Accessory;

   7. the Registered Device has not been the subject of Modification;

   8. all outstanding Monthly Fees under this Agreement and charges under the Mobile Plan are paid on its due date; and

   9. we reasonably believe that you are not using the Programs or the Services in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity, or (ii) intended to make a commercial gain.

5.3 The day on which the M1 Biz Fonecare+ Contact Centre confirms to you that your Service Request is accepted is the Acceptance Date and the time your Service Request is accepted is the Acceptance Time.

6. Limits

6.1.1  You may make: (i) two Service Requests for a Swap; or (ii) one Service Request for a Swap and one Service Request for a Replacement in any rolling 12 month period (your Limit). The rolling 12 month period starts from the date a given Swap or Replacement is delivered to you (Delivery Date).

6.1.2 To illustrate, if you have made two Service Requests for a Swap or one Service Request for a Swap and one Service Request for a Replacement then you may not make any Service Request for 12 months from the Delivery Date of the first of those Service Requests.

6.1.3 Upgrade – A request for an Upgrade will not count towards your Limit.

6.2 Information - When you make a Service Request, you are not required to establish that your Registered Device is broken, lost, stolen, damaged or that any analogous event has occurred. For a Replacement, you will need to contact M1 to arrange a replacement SIM card.

6.3 Like Mobile Device – At the time of the Service Request you will be informed of the Like Mobile Device to be provided to you as a Swap or a Replacement.

      1. If you do not wish to accept the Like Mobile Device offered for any reason, in our discretion we may offer you the option to wait up to 30 days for a Device of identical specifications as the Registered Device to become available (Backorder).

     2. You will be informed of the availability of the Like Mobile Device before or upon the expiry of the Backorder. Upon being contacted, you must:
      a. accept the Like Mobile Device and then such Device will become your Registered Device; or
      b. decline the Like Mobile Device and then your Service Request will be automatically cancelled and any Service Request Fee you have paid will be refunded to you.

7. SWAP OR REPLACEMENT

7.1 Preparation – You must turn off any personal lock security feature (for example, Find MyiPhone) before you provide the Registered Device to the Courier.

7.2 Title and rights – Title in and any rights to the Registered Device transfer to M1, and then immediately to M1 Biz Fonecare+ Provider, on the Acceptance Date of your Service Request relating to that Registered Device. You hereby assign to M1 all associated rights and benefits of any OEM’s warranty.

7.3 Compliance – M1 reserves the right to cancel your Service Request at any time if M1 discovers that the Registered Device is reported as lost or stolen with the Singapore Police Force.

7.4 Actions – As the owner of the previous Registered Device, M1 or M1 Biz Fonecare+ Provider (as the case may be) may: (i) register the IMEI of the device with the Singapore Police Force and any other relevant local authorities; and (ii) take any other action consistent with ownership of the previous Registered Device that it deems necessary including informing the Singapore Police Force and any other relevant local authorities to assist in recovery of the previous Registered Device.

7.5 Data left on Device and Transfer – Where possible, you are advised to delete all of your data from the Registered Device before the Delivery Time. M1 and M1 Biz Fonecare+ Provider are not responsible for data you left on the Registered Device and will not transfer any such data or information between the Registered Device and the Like Mobile Device. Such data left on the Registered Device or transfer of any data or information off the Registered Device, if done by M1 or M1 Biz Fonecare+ Provider, will be done entirely at your own risk. In the event there is any inconvenience, delay, loss, misappropriation of or damage to any data or information, you agree not to hold M1 or M1 Biz Fonecare+ Provider responsible or liable for any such damage to you.

7.6 Service Request Fee – The Service Request Fee will be payable to M1 Biz Fonecare+ Provider by Credit Card over the phone at the time of your Service Request.

7. 7 No Representation or Warranty – M1 makes no representation or warranty that any Like Mobile Device will be identical, of the same colour or offer the same functionalities as your Registered Device.

8. DELIVERY

8.1 Address – The delivery must be to your registered or billing address associated with your M1 account on: (i) the main island of Singapore; (ii) Sentosa; or (iii) Jurong Island and the outlying islands of Singapore. The Like Mobile Device will not be delivered to a post office box, MRT station, shopping centre, car park or any other public place. Where a delivery is to Jurong Island or the outlying islands of Singapore, you will be responsible for obtaining all necessary security clearances for the delivery. International delivery may be possible, contact the M1 Biz Fonecare+ Contact Centre for further details about delivery timings and charges.

8.2 Timings – The delivery of a Like Mobile Device will be via Courier on Monday to Saturday, excluding Sunday and public holidays (Delivery Days). Delivery times for the main island of Singapore and Sentosa will be as per the times set out in the table below subject to any extensions as may be required for (i) Force Majeure events; (ii) where the Courier delays such delivery; or (iii) where it is deemed necessary to perform additional verifications relating to your Service Request. The M1 Biz Fonecare+ Contact Centre will advise you on the time frame for deliveries to Jurong Island and the outlying islands of Singapore.

Swap timing :

Service Request Fee

Swap Delivery Schedule

Screen Repair:

Service Request Fee

Note: Each Screen Repair comes with free 12 months warranty against manufacturer defects on the screen that starts from the date of return of your mobile phone.

Delivery Schedule

8.3 Costs – Deliveries to an address in Singapore will be made at no charge to you except that any deliveries: (i) after two failed attempts on a Delivery Day; or (ii) scheduled for Sunday or a public holiday (if such option is made available to you), will be subject to a surcharge to be paid by you in advance by Credit Card.

8.4 The Like Mobile Device will not be delivered in original packaging.

8.5 Delivery formalities – In order to complete the Service Request, the Courier delivering the Like Mobile Device:

   1. will ask for and verify the same NRIC you provided when enrolling for your Program;

   2. in the case of a Swap:

      a. will verify that the Device you are presenting is the same as the Registered Device (by comparing the make, model and IMEI of the Registered Device against that of the Device you present) and collect the Registered Device from you (the Original Registered Device); and

     b. may inspect the Registered Device to see if there is any Modification; and

   3. will deliver the Like Mobile Device (the Delivered Device) to you alone (and no proxy will be accepted).

8.6 The Delivery Time will be the time the Delivered Device comes into your possession.

8.7 As of the Delivery Time, you acknowledge that:

 a. the Delivered Device becomes your Registered Device;

 b. the Delivered Device is sufficient consideration for you to transfer ownership of the previous Registered Device and you have relinquished all rights in the previous Registered Device; and

c. if a Swap, the Original Registered Device will not be returned to you.

8.8 Incorrect Device – In the case of a Swap (i) if the make, model or IMEI of the Device you present does not correspond to that of the Registered Device, then the Service Request will not be completed; or (ii) if M1 discovers that the Device received via the Courier was not the Registered Device at the time the Service Request was completed, then you must provide to us the correct Registered Device within 7 days of the Delivery Time at your own cost and if you fail to do, the Swap will be treated as a Replacement and you will be charged the Additional Fee.

8.9 Failure to disable locking – In the case of a Swap, if we discover that you did not turn off the personal lock security feature on the Original Registered Device received via the Courier, the Swap will be treated as a Replacement, and you will be charged the Additional Fee.

8. 10 Modified Devices – In the case of a Swap, if we discover that the Original Registered Device received via the Courier has been subject to Modification, then we may at our discretion:

   1. reject the Service Request at the time the Registered Device is tendered to the Courier and your Service Request will be considered cancelled. Any Swap Fee paid will be refunded to you;

   2. where received via the Courier, the Swap will be treated as a Replacement, and you will be charged the Additional Fee; or

   3. where received via the Courier, the Registered Device tendered to the Courier will be returned to you at your cost. You must also return the Device provided as a Swap. Your Service Request will be considered cancelled. Any Swap Fee paid will be refunded to you upon your return of the Device provided as a Swap.

8.11 Warranty – You are entitled to a 6-month warranty for each Like Mobile Device against (i) manufacturer malfunctions; and (ii) manufacturer defects, that starts from the Delivery Time of the Like Mobile Device. You may make a warranty claim for a Like Mobile Device by contacting the M1 Biz Fonecare+ Contact Centre (Warranty Request). A Warranty Request will be handled in the same way as a Service Request except that a Warranty Request will not count towards your Limit and the Service Request Fee will not be payable.

8.12 Acknowledgement

  1. At any time prior to the Delivery Time, you may be required to sign an acknowledgment or declaration form when you make a Service Request.

 2. You acknowledge that:

   a. any Device provided to you as a result of a Service Request is intended to be used by you on the Mobile Plan associated with the Agreement and not to be sold, transferred, displayed for sale or hired nor are the Services intended to be used for commercial gain;

   b. in the case of a Swap, all data on the Original Registered Device will be deleted without further reference to you;

   c. in the case of a Replacement, the previous Registered Device is not in your possession and M1 or its assignee (if any) including FoneCare Provider is entitled to register the IMEI of the previous Registered Device with the Singapore Police Force and to take any action that it deems necessary to recover the previous Registered Device.

   d. where your Registered Device is replaced under a warranty claim directly with the OEM, that you have the responsibility of contacting the M1 Biz Fonecare+ Pro Contact Centre to inform of the replacement IMEI number and to provide proof of the replacement of the Registered Device; and

   e. in the case of a Swap or Replacement, title in the previous Registered Device is transferred to M1 or M1 Biz Fonecare+ Provider in accordance with clause 6.2.

9. TERM, TERMINATION AND SUSPENSION

9.1 Duration – Your Subscription commences from the Start Date and continues until:

    1. you terminate your Program via https://m1fonecare.asurion.com/;

    2. otherwise terminated in accordance with this clause 8.

9.2  Termination by M1 – M1 may immediately terminate your Program and the Agreement at any time if M1 reasonably believes that:

      1. you are using the Services (whether intentionally or not) in a way that may adversely impact the reputation of M1;

      2. you are using the Services in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity or (ii) intended to make a commercial gain;

      3. you have breached or abused these Terms or engaged in cheating;

      4. you are or may become bankrupt or unable to pay your debts as they fall due;

      5. you have provided M1 with incorrect, false or incomplete, information;

      6. you have failed to provide any additional information that M1, or M1 Biz Fonecare+ Provider may request (including identity information, acknowledgment, declaration or a statutory declaration);

      7. you have ported your mobile number from M1 or your Mobile Plan has been terminated;

     8. you are likely to create imminent harm or harass or are abusive to any personnel of M1 or M1 Biz Fonecare+ Provider, its service providers, sub-contractors and agents; or  for any other or no reason at M1’s discretion.

9.3 Automatic – Your Program and the Agreement will terminate immediately if:

      1.  your Mobile Plan is terminated by you or by M1;

      2. you transfer, retail, sell, display for sale or hire your Registered Device or Mobile Plan to another person; or

      3. M1 discovers that your Registered Device is reported as lost or stolen with the Singapore Police Force; or

      4. you migrate the Registered Device to a prepaid Mobile Plan;

9.4 Consequences of termination

       1. No reactivation – If any Program has been terminated for a Registered Device, the Programs cannot be reactivated for the same previously registered Device.

       2. Prohibition – With respect to a NRIC, if you have been previously rejected or terminated from a Program, or any service similar to the Programs where the M1 Biz Fonecare+ Provider is the service provider, you will not be eligible to apply for the Programs.

       3. Service Requests – If you have made a Service Request which is not fulfilled as at the time of the termination, the Service Request may be cancelled and any Swap or Replacement Fee paid refunded to you.

9.5 Suspension of your Mobile Plan – In the event that (a) you voluntarily suspend your Mobile Plan for a limited time, or (b) M1 suspends your Mobile Plan for whatever reason; this Agreement and your eligibility to receive the Services and corresponding Monthly Fees will be suspended in relation to a Registered Device, for the period during which your Mobile Plan is suspended.

9.6 Communication of termination – M1 may communicate termination of your Subscription by telephone call, letter or SMS.

10.  DATA PRIVACY

1. You confirm that you have read, understood and give consent to the M1 Data Protection Policy which may be found at www.m1.com.sg/dataprotection (DP Policy) which apply to the Program.
2. You also agree that by applying to enrol for, or continuing to use, the Program, you are:
   1. giving consent to M1 and its service provider (and data intermediary, for the purposes of the Personal Data Protection Act 2012 of Singapore as may be amended from time to time (PDPA))  M1 Biz Fonecare+ Provider that the information collected from you ("Personal Information") will be used and/or disclosed (a) in accordance with the DP Policy, (b) for the purposes of (i) assessing your eligibility to enrol, and continue to be enrolled, for the Program or use the Service ; (ii) providing you with the Program and Service; (iii) allowing direct and indirect contact with you in connection with the Program and Service and (iv)managing commercial risks, and preventing, detecting, and investigating suspected illegal activity, fraud, or disputes (collectively the Purposes) or (c) to any relevant governmental and/or regulatory authorities where legally required; and
   2. giving M1 the right to give M1 Biz Fonecare+ Provider the right to copy, modify and adapt your Personal Information in an aggregated, non-personally identifiable and anonymised manner as M1 Biz Fonecare+ Provider sees fit; and
   3. as a prerequisite to enrolling and using the Program, consenting to M1 Biz Fonecare+ Provider storing or hosting data with M1 Biz Fonecare+ provider’s affiliates and service providers in Singapore or other countries, for the Purposes. The recipients of this data are bound by local laws, legally enforceable agreements or legally binding corporate rules which provide a standard of protection that is at least comparable to the protection under the PDPA .

disclosing, storing and transferring your personal information in accordance with the Asurion Policy.