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Meet, FoneCare+ Plans
A one-stop service that ensures your device is secured and at hand whenever you need it. Plus, no contract required!
a better way to care for your phone
Fonecare+ Pro now comes with Tech Buddy and Security Advisor!
RECOMMENDED
FoneCare+ Pro
Monthly Subscription
$12.12
(Unlimited access to Tech Buddy)
FoneCare+
Monthly Subscription
$10.08
Features
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Note: FoneCare+ / FoneCare+ Pro is not applicable for Samsung – Galaxy Fold, Galaxy Z Fold2/3 and HUAWEI – Mate Xs.
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Connect with our tech experts and enjoy unlimited access to a wide range of device support and tips to get more out of your smartphone.
This includes setting up of phones, connecting to other devices and platforms, privacy configuration and more!
Only applicable with FoneCare+ Pro
Enjoy 2 Swaps or 1 Replacement and 1 Swap every rolling 12 months. Whenever you need to swap or replace your device, an additional service fee is applicable.
| Device Retail Price | iPhones / iPads | Other Devices (Including Foldable Devices) | ||||||
| < $1,000 | $1,000 to $1,500 | $1,501 to $2,000 | > $2,000 | < $600 | $600 to $1,500 | Device > $1500 or Foldables $1501 to $2000 | > $2000 (Foldables only) | |
| Swap | $160 | $175 | $260 | $300 | $75 | $125 | $240 | $500 |
| Replacement (first 6 months) | $380 | $575 | $730 | $890 | $275 | $425 | $625 | $1000 |
| Replacement (after 6 months) | $290 | $375 | $530 | $690 | $175 | $275 | $480 | $1000 |
Enjoy 1 device refresh every 12 rolling months. Device Refresh comprises the following services:Â
- Conducting deep cleaning
- Performing a diagnostic check
- Operating a system refresh
- Screen replacement for:
- • Front screen (for non-foldable/flip devices) or
- • External and internal screens (for foldable/flip devices)
- Providing a cleaning solution kit
- Providing a free phone accessory (e.g. screen protector)
| Mobile Device type/ Device RRP* | Service Fee (inclusive of GST) |
|---|---|
Non-foldable/non-flip devices only | S$79 |
Foldable / flip devices only with RRP ≤ S$2,000 | S$79 |
Foldable/flip devices only with RRP > S$2,000 | S$299 |
*Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched with M1.
For swap and replacement service requests, enjoy free delivery right to your doorstep within 2 hours.
| Acceptance Time | Delivery Time |
|---|---|
| Monday to Sunday 8.46am to 3.45pm | Within 2 hours of acceptance time |
| Monday to Sunday 3.46pm to 12am | The next day 9.00am to 11.00am |
| Monday to Sunday 12.01am to 8.45am | The same day 9.00am to 11.00am |
| Monday to Sunday after 2.00pm | Night delivery 6.00pm – 10.00pm* |
For device refresh requests, enjoy next day pickup or same-day walk-in.
| Acceptance Time | Pick-Up Time Slot | Delivery Time |
Before 9.00am, Monday – Thursday | 9.00am to 2.00pm  | Next day 2.00pm to 6.00pm (Monday – Friday) |
9.00am – 2.00pm, Monday to Thursday | 2.00pm to 6.00pm | 2 days later 2.00pm to 6.00pm (Monday – Friday) |
Before 8.00am, Friday | 8.00am to 12.00pm | Next day 2.00pm to 6.00pm, Saturday |
8.00am – 2.00pm, Friday | 2.00pm to 6.00pm | 2 days later 2.00pm to 6.00pm, Sunday |
All walk-in are by appointment only. Available from Monday to Saturday, 9am to 5pm.Â
*Chargeable at $45/trip (inclusive of GST)
 Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.
Enjoy up to $650 waiver on your early re-contract fee and new phone (if applicable), when you return your existing registered FoneCare+ device and early re-contract on your 12th – 20th month of your device contract:
| Â | iPhones and iPads | Other Devices | |||
| Device Retail Price* | $600 to $1200 | $1201 to $1800 | > $1800 | $400 to $1000 | > $1000 |
| Early re-contract and device waiver amount (if applicable) | $350 | $500 | $650 | $50 | $200 |
*Device Retail Price is the recommended SGD retail price of your device on the date the device was launched with M1.
Scan and monitor your email to stay informed and updated on breaches through real-time dark web monitoring. Get a monthly email detailing your data breach monitoring efforts.
Evaluate your digital security with a self-assessment to gauge your level of online safety.Uncover and acquire knowledge about the optimal security practices that will maintain the health of your cybersecurity habits.
Only applicable with FoneCare+ Pro
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Make FONECARE+ Plan Yours
Step 1
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Subscribe to FoneCare+ Plan when you:
Sign up / renew to any Bespoke Contract or Bespoke Flexi with a new device
Step 3
Payment of Service Request Fee
Step 4
Free delivery to your doorstep
Step 5
Upgrade your handset and enjoy greater savings after 12 months (Applicable for Bespoke Contract)
